Case Study

Enerpac: How remote inspection led to better customer experience

A global manufacturer of hydraulics grows along with LR’s technology

8

Manufacturing facilities

USA, Netherlands, Spain, UK, India, China

1910

Year founded

Initially, Enerpac's parent company produced water pumps for Ford's Model T.

Site

Hengelo, Netherlands

Integrating remote inspection into Enerpac's quality process.

Client Challenge

Enerpac produces heavy lifting equipment at their Hengelo, Netherlands location. Due to the safety critical nature and significant investment of the equipment, Enerpac's clients appreciate their mandatory third-party endorsed certificates and approvals of their products. LR has been Enerpac's third-party inspection provider for nearly 30 years.

Enerpac's customers are now looking for more assurance in their supply chains taking advantage of technology to make the process convenient for them.

"Technological developments (Internet of Things) ensure that people expect more and more from us, their supplier," said Peter Brueker, Enerpac sales coordinator. "This requires us to be more innovative with our internal processes, for instance, at our production and quality department. One of the aspects of this is the inspections."

This means technology-enabled inspections accessible to the client, no matter where they may be, or what timezone in the world they are in. Logistically, this is a challenge for any manufacturer, and for Enerpac it was no different.

The difference for Enerpac? Its close working relationship with LR.

30

Years as the third-party inspection provider for Enerpac.

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